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Terms of Use

Return Policy
OVERVIEW

At BC Racing North America we make returns as easy as possible. Our mission is to provide you with the best products and the best service in the industry. We understand that sometimes, customers change their minds about products that they order or simply do not need them anymore. We also know that customers are cautious about Return Policies since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as 1-2-3.

RETURN POLICY

If for any reason you are not completely satisfied with your purchase, you may return the item within 14 days of delivery of your order. For orders placed during the holiday season from November 15th to December 31st, the return period is extended to 60 days.

The following rules apply:

Products must be in original packaging and in a new and resalable condition.
Any product that was used or fully/partially installed is non-returnable.
Shipping Fees are non-refundable.
All returns must be made via our Return Procedure by filling out an RMA form in the MY ACCOUNT section.
There are few non-returnable products & services that may be offered on our website. It will indicate clearly in the product description if a different return policy applies.
Order cancellations can only be requested prior to shipment or in some cases.
If the return of an item was caused by an error on our or a manufacturer's part, we will cover the shipping fees.
15% restocking fee will apply to all returned merchandise.
RETURN PROCEDURE

To return a product, you must first request a Return Merchandise Authorization (RMA) that is located in the MY ACCOUNT section next to each order item that you want to return. The RMA form will include an exact return address and detailed instructions on how to return a product. Please allow 24 to 72 hours for processing your claim.

EXCHANGE PROCEDURE

There are 2 ways you can go about exchanging a product:

Option 1 (Slower) - Use the standard return procedure to request an RMA for the part you need exchanged. In your request please specify the exact item(s) you would like to exchange to. Upon receipt of your returned product we will process an exchange and ship the new part. If there is a difference in the price, you will be either refunded or charged the difference.
Option 2 (Faster) - Order the new part online or over the phone so it can be shipped to you right away. Then request an RMA using a standard Return Procedure for the part you would like to return. Upon return of the part a refund will be issued promptly.
DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS

We all know that accidents happen sometimes. If your product(s) will arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier.

When a replacement part is requested to be shipped prior to the return of original merchandise, we must temporarily authorize your credit card until the original merchandise is returned.

ORDER CANCELLATIONS

When you request a cancellation of an order or a part it may take up to 72 hours to process your cancellation claim. This process may involve voiding orders in computer systems, removing items from backorder logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dock. Also note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation.

REFUNDS & CREDITS

After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (Credit Card, Paypal, Google, eBillMe, or Check). The refund amount will be composed of the original purchase price minus shipping charges. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.

BC Racing Cancellation Policy

Effective January 1st 2015 BC Racing will require a 20% restocking fee on ALL cancellations for custom builds or out of stock items.

The 20% restocking fee is based on the MAP price of the item(s) as advertised by BC Racing North America.

As many of you know, when an item is out of stock in our North American warehouse we ship the product directly from our manufacturing plant to the customer in order to provide timely delivery and world-class customer service. We understand that a sale can hinge on time frames for delivery, which is why we’ve made it our practice to incur those shipping fees in order to guarantee success for BC Racing and its distributors. But recently we’ve had an influx of cancellations on custom builds and out of stock items even after the item has shipped in a timely manner. These cancellations can cost us anywhere between $150-$300, which is why it’s imperative that we recoup some of those costs.

An out of stock item is anything that is shipping from our manufacturing plant to you or your customer. If an order that is being shipped from overseas to the customer is cancelled there will be a 20% restocking fee for that order.

A custom build is anything that requires a valving change, custom length shocks, custom spring rates, and or any other modification from the normal stocking configuration that is listed on the Vendor Application List.

As a valued BC Racing dealer we request that you inform your customers of this policy before placing an order for a custom kit or an out of stock item. We also recommend that you inform the customer of this policy on your website listings and any other listings for custom built coilovers.

All employees and staff need to be aware of this policy. Please inform everyone on your team of this policy change.

If you wholesale, all your resellers must be made aware of this policy. Please inform all resellers who purchase BC Racing Coilovers through you.

It's not about where you start. It's about where you are. Founded in a garage in 2006, BC Racing North America currently offers over 1100 suspension kits through our distribution and supply chain and in-house sales team. Some people dream of success. We just wake up and work.

CONTACTS

512 S Econ Circle.
Oviedo, FL 32765
United States

Phone: 321-206-6381


Email: [email protected]

Open:

Monday-Friday 9:30am-5:30pm EST
Saturday - Closed
Sunday - Closed

BC Racing North America does not cover labor costs under any cirumstances.

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